The front desk receptionist is responsible for a vast area of duties to ensure a smooth flow of patients to appropriate staff within the clinic.

Our process starts with answering all incoming calls and directing to proper staff when needed. When a patient arrives at the clinic for an appointment, we greet them in a friendly and professional manner. Then, all paperwork is collected and entered in our electronic system, which includes Insurance information as well. This is a very important process, and we make sure to take the time to ensure it is handled appropriately.

Another crucial part of our job is to keep the day-to-day processes flowing as smooth as possible by keeping a close working relationship with the physicians. Our families experience starts when they make that first phone call; we know it’s important to make everything run as seamlessly as possible when they enter our doors.
Also important, is the cleanliness of our front area and entrance, especially recently when taking additional COVID-19 precautions. We make sure our reception area and front doors are clean and sanitized to maintain a healthy environment for our families.

Sometimes there will be unexpected issues that come up and we all do our best to work together, step up, and assist each other. Our teamwork is unrivaled because we have great staff and doctors! This is exactly what sets Redbud Pediatrics above others for our families and employees as well!

Donna Merz
Receptionist